Pet Owner Resources

New Patient Registration

Patient and Client Bill of Rights and Responsibilities

  • Patients will be seen by someone within 15 minutes, be treated with compassion, and seen in the order that is medically appropriate.
  • Patients may need to wait for other pets that are more ill or injured.
  • Patients may be required to be medically or physically restrained for everyone’s safety.
  • You will be treated with respect and civility. Please do the same for us.
  • You will be updated on the length of wait times, given the estimated cost of care, and have your regular veterinarian kept up-to-date.
  • You have a right to your pet’s medical records.
  • You have a responsibility to follow any treatment plans agreed to fully.
  • If you have any concerns, please let us know immediately.
  • Please ask us to explain anything you don’t understand, and read everything that you sign.
  • Please understand that healing can be a slow process.
  • With all medical care, there are no guarantees.
  • You have the responsibility to pay any deposit or final bill at the time of service.

Educational Handouts

ASPCA Poision Control 800-548-2423

If you think your pet may have been poisoned, your best first option is to contact poison control.

You will need to be able to tell them what your pet ingested, how much, and when. If you can, have the package with you when you call. If they advise any medical treatment, bring the case number that they give you and again bring the package of what your pet(s) got a hold of.