Pet Owner Resources

New Patient Registration

Patient and Client Bill of Rights and Responsibilities

  • Patients will be treated with compassion and seen in the order that is medically appropriate. This means patients who are more severely ill or injured might have to skip ahead in line. NYVSC will make every effort to reduce wait times as much as possible.
  • Patients may be required to be medically or physically restrained for the safety of your pet, our doctors and our staff.
  • NYVSC will make every effort to update your primary veterinarian regularly throughout the duration of your case.
  • Clients will be informed about the cost of care and presented an estimate, which requires a signature and payment, before any testing, procedures, etc. are performed.
  • Clients have the responsibility to pay a deposit equal to the low end of their estimate or the total of their final bill at time of service.
  • Clients have a responsibility to read and review any and all paperwork that is supplied to them and are encouraged to ask questions about anything they do not understand.
  • Clients have a responsibility to follow all treatment plans agreed on between client and doctor to ensure the most-desirable outcome for their pet.
  • Clients have a right to be treated with respect and civility. NYVSC staff has a right to expect the same in return from our clients.
  • Clients have a right to their pet’s medical records.

If you have any questions or concerns, please do not hesitate to ask. It is important to understand that there are no guarantees when it comes to medical care. The health and happiness of your pet is the number one concern for our doctors and staff. The healing process and road to recovery can be slow for some patients but NYVSC is here to support you and your pet along the way.

Educational Handouts

ASPCA Poision Control 800-548-2423

If you think your pet may have been poisoned, your best first option is to contact poison control.

Poison control will need to know which toxin your pet ingested, how much was ingested, and when it was ingested. If possible, it’s helpful to have the package with you when you call so you can easily provide nutritional and ingredient information if requested. If Poison Control indicates medical treatment is necessary, they will provide a case number. Upon arriving at NYVSC for emergency treatment, please be sure to provide the case number and bring the package with you as well.